Refund policy

Refund & Return Policy

1. The "Custom Order" Rule

Because our products are custom-made to your specific requirements (designs, colors, and garment choices), all sales are final. We do not offer returns, refunds, or exchanges for "change of mind," incorrect size selection, or customer-provided design errors.

2. When We Will Issue a Refund or Reprint

We take great pride in our work. If we make a mistake, we will fix it. You are eligible for a full refund or a free reprint if:

Manufacturing Defect: The garment itself has a hole, a failed seam, or a visible manufacturing flaw.

Printing Error: The print is significantly different from the digital proof you approved (e.g., wrong color, missing elements, or incorrect placement).

Shipping Damage: The package was damaged in transit, affecting the quality of the product inside. (Photos of the damaged packaging are required).

3. How to Initiate a Claim

If your order meets the criteria above, please follow these steps:

Include your Order Number and clear photos of the defect or error.

Once approved, we will either process a full refund to your original payment method or ship a replacement at no cost to you.

4. Sizing and Color Disclaimers

Sizing: Because sizes vary by brand, we cannot offer refunds if a garment does not fit as expected. We highly recommend measuring a shirt you already own.

Colors: Digital proofs are for representation only. Colors on a backlit computer screen may vary slightly from physical ink on fabric. Minor color variations are not considered grounds for a refund.

5. Order Cancellations

Before Production: You may cancel an order for a full refund if production has not yet started.

After Production: Once we have begun the production process, orders cannot be canceled or refunded.